Phenomenon:
Install and share a printer on an XP system;
Suddenly, Win7 system cannot use the Shared printer properly, “There was an internal error, and Internet Explorer is unable to print this document”.
cannot be used normally, means that it cannot be printed under IE, but other applications can be printed normally.
But XP works fine.
There are two reasons for this:
One is that there are two identical printers installed on the Shared printer system, not two printers, of course, but two printers in the printer control panel, one of which is Shared.
This is the source of the trouble. Delete one and you’re done.
The second reason is because of the driver.
The printer driver needs to be updated on Windows 7.
For example, the HP M401 printer.
There was an internal error, and Internet Explorer is unable to print this document
There was an internal error, and Internet Explorer is unable to print this document