- Disconnect your iPhone/iPad from your computerGo to Settings on your iOS deviceOpen Photos and scroll to the bottomUnder ‘Transfer to Mac or PC’, chang efrom Automatic to Keep Originals (“Automatically transfer photos and videos in a compatible format, or always transfer the original file without checking for compatibility.”)
Now connect again the device to the Windows 10 computer and copy/paste the files again; it should work fine now!
iPhone connected to Windows 10 computer. iTunes is not a necessity to be installed when copying files from one to the other.
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